 | |  | | Privacy Policy - Expo PoliciesThis site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
ORDERING AND PAYMENT INFORMATION
Online Orders
Online orders can be placed using our secure online shopping cart system sponsored by Yahoo. Just click on the photo of the item you are interested in and then click on the order botton. We accept Mastercard, Visa, American Express and Discover. Since our transaction system erases credit card information after three weeks, credit cards are automatically charged when orders are placed.
Mail Orders
We also accept checks and money orders. Download our order form.
Payment can be sent to:
Unfinished Furniture Expo
1330 Paonia St. #F
Colorado Springs, CO 80915
Telephone Orders
You can now use our new telephone service to place orders at 1-800-597-3500. Since our transaction system erases credit card information after three weeks, credit cards are automatically charged when orders are placed.
Fax Orders
Orders can be faxed to the following address. Please include billing info, shipping info, item description, item number, and quantity to your order. Our fax number is 816-227-9899. Download our order form. Please be patient as it may take a few minutes for the form to download.
Sales Taxes
Sales tax only applies to customers purchasing within the state of Colorado.
ORDER STATUS
Once your order is placed, you will automatically receive an email with a link to your order status.
Once your item is shipped, you will receive another email with a link to your tracking information.
With the tracking number you will receive from us, you can log on to www.fedex.com and track your shipment easily.
SECURITY/PRIVACY
At Unfinished Furniture Expo, we use state of the art technology to insure that your credit card information is safe, utilizing 128-bit encryption. If you would rather order over the phone, email orders@unfinishedfurnitureexpo.com your phone number, and a customer service representative will return your call and you can place your order over the phone.
We will not sell, rent or give your name, address, email address, credit card information, or any other personal information to any other organization. This site is hosted by Yahoo!Store. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo!Shopping, Yahoo! also automatically collects information about your shopping experience.
SHIPPING & RETURNS
Shipping & Delivery
All items over 3 pounds shipped unassembled via FedEx. Some of our suppliers who drop-ship directly from their warehouses may use UPS Ground. All items 3 pounds or under shipped via USPS.
Please allow 2-5 weeks for delivery if not in present stock.
Factory Warranty
If any part breaks during assembly it will be replaced at no charge.
If you are unhappy with the quality of any certain part it will be replaced/exchanged at no charge.
Replacement parts come unfinished.
Some larger furniture items may contain plywood for added strength
(An industry standard). NO PARTICLE BOARD is used in any items. If you have questions regarding a particular item please call first and we will be happy to answer any questions you may have.
Return Policy
In the unlikely event you would like to cancel your order you must notify us in writing at customerservice@unfinishedfurnitureexpo.com. You will receive a Cancellation Confirmation email with your return merchandise authorization number (RMA). Please note, no verbal cancellations will be accepted. We will not accept any return merchandise without a RETURN MERCHANDISE AUTHORIZATION NUMBER.
You may return any item within 30 days of receipt of said item(s)
Check all merchandise for shipping damage immediately. We cannot accept responsibility for any damage 24 hours after receipt of merchandise. It is important you examine all contents immediately upon receipt of merchandise.
Items will only be accepted back in original condition and original packaging. You will be contacted with further instructions on how to prepare your return.
A return merchandise authorization number (RMA) must be given prior to returns. Email customerservice@unfinishedfurnitureexpo.com to get a RMA number.
A restocking fee of 15% will be charged on ALL returned items.
Shipping costs are non-refundable. If for any reason free shipping is offered, the actual cost of shipping will be subtracted from any credit due.
No C.O.D.'s
For return inquiries please email customerservice@unfinishedfurnitureexpo.com
FACTORY WARRANTY
If any part breaks during assembly, it will be replaced at no charge.
If you are unhappy with the quality of any part, it will be replaced/exchanged at no charge.
Remember, the replacement part will be shipped unfinished.
Some larger furniture items may contain plywood for added strength (industry standard). NO PARTICLE BOARD is used in any items. If you have any questions regarding a particular item or issue, please call us at 1-800-597-3500 or write at customerservice@unfinishedfurnitureexpo.com and we will be happy to answer any questions you may have.
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